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We ship out orders every Tuesday. With the deadline for ordering on Sundays at 18:00 (CET).
We ship out orders every Tuesday. With the deadline for ordering on Sundays at 18:00 (CET).

FAQ & Contact Form

Before reaching out, we encourage you to go through our FAQ to find an asnwer to your question. They are separated in 4 different categories:
My order, which is regrouping our most frequently asked questions about ordering, dispatch and delivery.
Subscription for everything related to subscription orders.
Shipping regroups question about lost packages or delivery times,
and Brewing which is dedicated to any question you might have about your coffee.

If you do not find the answer to your question, please reach out using the form below.

I just placed my order, when will it be dispatched?
Production is scheduled to occur every Tuesday. This means that if you have placed your order before 12:00 CEST on a Monday, your coffee will be roasted, packed and dispatched the following Tuesday of that week. If your order is placed after 12:00 CEST on a Monday, your order will be carried over to the next subsequent production day. You will receive an email once your order has been scheduled for production.

Can I make changes to my order?
• If you have recently placed an individual order using our web-store, and the order has been confirmed, you will not be able to edit or amend this order. To make any desired changes, you must cancel your existing order and place a new order using your updated terms. Note that if you wish to cancel your order, you need to do it at the latest on the 48h before we fulfil it the following Monday.
• If your order has already shipped, we are unable to cancel and refund the order.
• For subscribers, you are able to modify your subscription service by making changes within your account. If you haven’t already accessed it, log in to your account and head on over to the Subscriptions section of your account dashboard. This will enable you to change your presets (Quantity/Variety/Shipping). Please note than any changes made to your profile will only apply to orders processed after these amendments have been made. Please check your charge date to be sure that any desired changes will be applied to the applicable order.

I received my order and it's incorrect
If you receive your parcel and an item is missing, please reach out to us with the order number, we will offer two solutions:
• Reship the missing product (if in stock)
• A refund

Damaged item
• If you receive a piece of equipment that has been damaged during transport and is unusable, we will ship it again or offer a refund. 
• If you receive a box of coffee that is damaged but the bag of coffee itself has not been damaged (ripped, open or pierced), we do not offer support.
• For all pieces of equipment, we do not offer replacement for regular wear & tear or if you inflicted damages, however if you see anything that does not seem normal please reach out to us with a picture and we will offer a replacement.
• Plastic brewer V1: if you have bought the first version of our Plastic Brewer and some cracks started to appear in the structure, we offer replacement withe the new version free of charge, as this is a manufacturing mistake that can occur in some cases.

The currency is set by default to Danish Kroner, you are welcome to check the conversion rates in your own currency before purchase using google, as they showcase the latest rates.

Invoice request
If you need an invoice, please reach out to us and we will provide it.

Drop element here

Opening hours for our customer service:
Monday 13:00 - 16:00
Wed - Fri 13:00 - 16:00
Closed: Tuesday, Saturday & Sunday, as well as public Holidays.
We won't be able to answer your question outside of these hours.

• If you submit a question on Friday after 4pm the earliest you will get a reply is Monday. If you submit a question on Monday morning the earliest you will get a reply is Wednesday. Please note that depending on the amount of request, it might take more time. We thank you for your patience. And will always be happy to assists with your inquiries. 

• At all times please reference your order number when you are in contact with us. As well as explain in detail what we can assist you with. If there is damage to your order, please include pictures.

• We don't do Customer Service via Social Media. If you write us over Instagram or Facebook we will refer you back to this page.

• We are here to help, those that address our customer service team in an impolite manner will be banned from purchasing our products.

Make sure to checkout the FAQ above, most likely the answer you need for is already there.