I just placed my order, when will it be dispatched?
Production is scheduled to occur every Tuesday. This means that if you have placed your order before 12:00 CEST on a Monday, your coffee will be roasted, packed and dispatched the following Tuesday of that week. If your order is placed after 12:00 CEST on a Monday, your order will be carried over to the next subsequent production day. You will receive an email once your order has been scheduled for production.

Can I make changes to my order?
• If you have recently placed an individual order using our web-store, and the order has been confirmed, you will not be able to edit or amend this order. To make any desired changes, you must cancel your existing order and place a new order using your updated terms. Note that if you wish to cancel your order, you need to do it at the latest on the 48h before we fulfil it the following Monday.
• If your order has already shipped, we are unable to cancel and refund the order.
• For subscribers, you are able to modify your subscription service by making changes within your account. If you haven’t already accessed it, log in to your account and head on over to the Subscriptions section of your account dashboard. This will enable you to change your presets (Quantity/Variety/Shipping). Please note than any changes made to your profile will only apply to orders processed after these amendments have been made. Please check your charge date to be sure that any desired changes will be applied to the applicable order.

I received my order and it's incorrect
If you receive your parcel and an item is missing, please reach out to us with the order number, we will offer two solutions:
• Reship the missing product (if in stock)
• A refund

Damaged item
• If you receive a piece of equipment that has been damaged during transport and is unusable, we will ship it again or offer a refund. 
• If you receive a box of coffee that is damaged but the bag of coffee itself has not been damaged (ripped, open or pierced), we do not offer support.
• For all pieces of equipment, we do not offer replacement for regular wear & tear or if you inflicted damages, however if you see anything that does not seem normal please reach out to us with a picture and we will offer a replacement.
• Plastic brewer V1: if you have bought the first version of our Plastic Brewer and some cracks started to appear in the structure, we offer replacement withe the new version free of charge, as this is a manufacturing mistake that can occur in some cases.

Currency
The currency is set by default to Danish Kroner, you are welcome to check the conversion rates in your own currency before purchase using google, as they showcase the latest rates.

Invoice request
If you need an invoice, please reach out to us and we will provide it.

What can I Expect from the April Subscription?
• If you order more than one bag of coffee you will get different coffees.
• We ship out your first subscription order the following Tuesday upon subscribing. The next withdrawal will be on the 25th - regardless of when you placed the order.
• Every month you will receive a personal email from our founder that details information about Green Coffee, Roasting and Brewing of the main coffee of the month.
• As we purchase all of our coffee direct - not from importers - we sometime have repeating coffees over the year. And you will receive many different varietals and processing methods from the same farm.

Before you Subscribe, please note that regardless of when you subscribe you will be charged again on the 25th.
So, if you want to avoid to be charged twice in your first month. Please place your order after the 25th.

Can I pause my subscription?
Are you going on vacation? Perhaps you have too much coffee and would like to pause your deliveries for a short while? No problem, and no need to cancel your subscription. It’s much easier and convenient to skip one or more of your scheduled shipments.If you haven’t already accessed it, log in to your account. Head on over to the Subscriptions section of your account dashboard and click the ‘Pause Subscription’ link to choose your terms.

Can I cancel my subscription?
Yes, you can cancel your coffee plan by logging in to your dashboard. After you cancel, we'll send you any remaining orders made before terminating your membership.

Can I choose the coffee in my subscription?
No, it is not possible to choose which coffees you will get in your shipment, however if you have multiple bags in your subscription, we guarantee each of them will be different. 

Can i pick up my subscription at your Showroom?
No, our Showroom is not equipped to store & handle packages. 

The shipping was more expensive than usual.
If for some reason you are assigned a shipping rate over 75 DKK, this is due to a glitch with Postnord rates, please write to us and we will refund the shipping.

Can i add anything to my next shipment?
Yes, you can add other items to your subscription in "manage my subscription". This will add the desired product to your next shipment.

I did not get my Subscription Newsletter.
If for any reason you did not get the subscription email, make sure to shoot us an email and we'll make sure to add you to the mailing list.
Here are the previous emails we sent:
September 2023
August 2023
July 2023
June 2023
May 2023 
April 2023
March 2023
February 2023

Do you ship to my country?
We offer various international shipping solutions, from slower cost effective services through to express shipments.
You can see all of the tracking services available when selecting your shipping service at the checkout.
If you select a tracked shipping service, you can track your shipment via the link provided in your confirmation email, however please allow 2-3 days for the delivery status to update.

Postnord Delivery Estimated Times
Denmark: 1-5 business days
EU: 5-14 business days
North America: 7-14 business days
Australia: 7-14 business days
South East Asia: 12-24 business days
China & HK: 7-14 business days

Please note that these are estimates, we are not responsible for any delay in transit times. Once a package has been handed to the Postal Services, we do not have access to any further info than what the tracking number shows, so reach out to them to get more details on the location of your package.

My package is not moving or lost
• If the status of your package is "registered" please reach out to us, we will investigate and reship if necessary.
• If the package has been received by the carrier and is blocked in transit, reach out to the carrier, as we are not able to offer further support.
• If past 30 days your order has still not arrived, please reach out to us.

Duties & Taxes
• If your parcel is stopped at customs and needs extra paperwork, please reach out to us and we will provide the paperwork to you.
• Please note that we do not take responsibility for any import fees or additional charges that might apply on your package. 

For more details please see our Shipping Terms.

How should I brew my coffee?
You will find the recipes and informations for each of our coffees here.
Please note those recipes are based on what we serve in our Showroom, they might need a couple of weeks to be updated after the release of a new coffee. 
As we understand that our Store's setup is professional, you are welcome to use these recipes as a guide, and tune your equipment to achieve your perfect cup.

Resting your coffee
We recommend you let your beans rest for at least 14 days before brewing, this is what we use in our showrooms, and we find that this way it offers a way better flavor clarity and balance in the cup.

For more details, check out our Youtube channel, where we talk about brewing techniques and the coffees of our lineup.