Shipping Terms
We ship orders every Tuesday and Wednesday, with a deadline for orders on Sunday at 6 (CET).
This means that if you place your order after the deadline, it will be pushed to the following week.
The reason for this, is that we produce coffee per order, and aim to make sure that our customers receive their coffee as fresh as possible. You will not receive coffee that was roasted over two weeks from the shipping date.
If the order contains non coffee items, it is possible that we ship it outside of the above schedule, if the items are in stock, but this is not guaranteed.
Once your order has left the roastery, the following applies:
If you have chosen a shipping method with tracking (Standard Post, DHL or FedEx), you will receive a tracking number a few days before your order is shipped. Once your order has shipped, the tracking might take over 24 hours before it gets updated when shipped via Standard Post.
Our Shipping Options
FedEx/DHL:
We use Fedex & DHL for tracked Express options. They are reliable and traceable, usually the estimated delivery is estimated between 24 hours for domestic packages and 8-10 days depending on where you are located.
Standard Post Tracked
Postnord is the service we use here in Denmark, however once the package has reached the country of destination, the local postal services are handling the parcels. This means that you should track your order via your local postal services' website for better accuracy on the location of your parcel.
All packages are tracked.
Posnord Denmark
We have two tracked options for our domestic shipments, Home Delivery or Pick Up Point.
You can choose which rate suits you the most at checkout.
Customs, Taxes & Duties
Note that the shipping rates we charge for orders only cover the shipping. We do not take responsibility for any import fees or additional charges that might apply on your package once it has been dispatched. The receiver is fully liable and should be aware of that possibility prior to placing an order, contact your local customs office to have more details.
If you refuse the delivery of your shipment because of the duties, we will not be able to refund your order.
Customer Support & Refunds
Returns & Cancellation
We do not offer the possibility of returning items once they are delivered. However you are able to cancel your order before fulfillment, by contacting us on customer support.
If your order has already been processed, we cannot guarantee that we will be able to cancel it.
Shipping Delays
April does not take responsibility for any delay that can occur once a package has been dispatched, it is your responsibility to contact the carrier for more information on the location of your package.
We do not take responsibility for incorrect submitted shipping details from the buyer that can lead to difficulties getting your shipment delivered.
Refunds & exchanges:
We offer refunds on orders in the following instances:
- you received a damaged item or we made a mistake packing your order and replacement is not available
- canceled order before fulfillment
- item is unavailable
- the order has been lost by the carrier and the tracking has been inactive for 20+ days