When your order has left the roastery, the following applies. If you have chosen a shipping method with tracking (Standard Post or FedEx), you will receive a tracking number.
If you experience any challenges with your delivery or want to make any changes in your delivery options, that must be done via either Standard Post or FedEx. When you reach out to them, please reference your tracking number. Please note that April won't be able to do this for you.
April doesn't take responsibility for the shipment, and we don't offer refunds due to the shipping company's mistakes. We also don't take responsibility for incorrect submitted shipping details from the buyer.
If you have purchased a product without tracking or are in a country where tracking doesn't apply via Standard Post, we cannot give you any additional support.
FedEx: We ask you to use your tracking number in conversation with FedEx. We don't offer additional support unless FedEx clearly states that it's an issue that only the sender can resolve. We don't offer a refund.
Standard Post Tracked: We ask you to use your tracking number in conversation with Post Nord or your local Postal company. We don't offer additional support or a refund.
Standard Post Untracked: There is no support from us or the shipping company when you choose the untracked option.
Please note that we also don't take responsibility for any import fees or additional charges that might apply to the receiver.